Claims Portal Locked out of system

Created by Jane Midwood, Modified on Mon, 13 Oct, 2025 at 1:02 PM by Jane Midwood

Locked out of my account as it has not been used for a while. I am the Administrator, and I need to set up a new user.

Questions to ask:

Please provide me with the User ID that is locked so that I may review the account.

Look on the Portal https://www.rapidclaimsettlement.org.uk/web/portal/claims/index.html

User your username to login and authenticate using your code sent to your email.

Once you have reviewed the users account user your credentials, if they have another administrator advisor the caller to go to their other administrator - example below:

have reviewed the account and can see that it has been disabled due to inactivity.

There is a second Administrator, XXX, who is active enabled and in date, I would recommend speaking with this Administrator to assist you.

If the Company does not have a separate administrator send to ticket by forward to claimsportal@mib.org.uk